Chat with Comcast Customer Service

-

  • Problem: I cancelled my account with Comcast over a week ago. Why am I receiving new Xfinity hardware?
  • Alnor > Hello BRUCE_, Thank you for contacting Comcast Live Chat Support. My name is Alnor. Please give me one moment to review your information.
  • BRUCE_ > My Issue: I cancelled my account with Comcast over a week ago. Why am I receiving new Xfinity hardware?
  • Alnor > I am here to take care of your billing concern, Bruce. I hope you are doing fine.
  • Alnor > How may I help you?
  • BRUCE_ > As the prompt states, I closed my account over a week ago. Now I'm receiving new Xfinity hardware. Why?
  • Alnor > May I ask what xfinity hardware are you referring to, please?
  • BRUCE_ > Don't know. Very large box arrived via UPS. I'm not going to open it.
  • BRUCE_ > It doesn't matter. All services were cancelled over a week ago. No services should be active. No billing should be active.
  • Alnor > Did you request for a box for returning the equipment you have?
  • BRUCE_ > No, I did not. The service rep I spoke to on phone last week said nothing about returning any equipment.
  • Alnor > No worry, I can double check if your account has been already closed.
  • Alnor > Thank you for the information you entered on the onset of the chat, Bruce. Rest assured that whatever information shared between us will definitely be kept in confidence. We do thank you for entrusting your information with us.
  • Alnor > May I put you on hold for two-three minutes while I go over your account?
  • Alnor > Just to let you know, there's a short survey at the end of this chat. It will only take 30 seconds of your time. This will serve as your feedback on how we serve you.
  • BRUCE_ > I'd rather you not, since this should have been handled a week ago.
  • BRUCE_ > You know, this is precisely why Comcast has such a lousy customer service reputation -- right hand doesn't know what left hand does.
  • BRUCE_ > Customers have to wait to get the simplest questions answered.
  • Alnor > Thnak you for waiting, Bruce.
  • BRUCE_ > The platitudes they teach you in training about "Rest assured that whatever information shared between us will definitely be kept in confidence" are seen through easily by the customer.
  • Alnor > I see here that the services are already disconnected and you will receive a refund check of $4.79 in 4-6 business weeks.
  • BRUCE_ > So why am I still receiving hardware?
  • Alnor > PLease disregard that. You may return it to the local office.
  • BRUCE_ > Do you realize that the local office is a 30 minute drive from me and has limited office hours? Some of us work. Again, Comcast loses.
  • BRUCE_ > Alnor, I realize this isn't YOU, but you're working for the wrong company. Comcast is a bad company. Learn that.
  • Alnor > No problem, Bruce. I can connect you over to our technical department so we can schedule someone to have it picked up.
  • BRUCE_ > Again -- this is the problem. Connecting to another office. No thanks. I'll put it on the street curb and see if anyone wants to grab it. I'm not paying for it.
Be strong, and courageous.
Dixi et salvavi animam meam
Google +
Twitter @comstone
Professional Blog

Popular posts from this blog

A Conversation with the Community College Addressing Our Responsibilities to Undocumented Students

-
A version of this is published in the current issue of the LSCS Advocate . Part 2 is here. Our Undocumented Students and the Union’s Responsibilities Politics exists because those who have no right to be counted as speaking beings make themselves of some account. (Jacques Rancière) On 5 September 2017, Attorney General Jefferson Beauregard Sessions III announced that DACA (Deferred Action for Childhood Arrivals) will be rescinded in six months. We’re going to address this issue to clarify what DACA is (and what it isn’t), why this should matter to us as members of a labor union, and what we can do. In his announcement , Sessions repeated multiple specious claims and “alternative facts” about DACA, migrants, jobs, and public safety: Sessions repeatedly uses the terminology “illegal aliens,” which, although we may hear it frequently, is not a legal term in the Immigration and Nationality Act, and it conflates the act of crossing the border illegally with an ongoing le
Read more

Visiting a Texas Prison

-
It's exhausting, emotionally. It's not necessarily the emotions of why he is in prison and what he experiences in prison -- that's another discussion and I separate those emotions from the visit itself. The gates open for visitors at 7:00 a.m., but that means I need to get there at 6:30 to get in line; I arrived in Beeville the previous evening and just captured a hotel. The town has limited food selections (and poor beer selection), so I have no reason to get outdoors except to appreciate a nice spring day of south Texas. That morning, the moon was near full and brilliantly shined on the flat fields around the prison, a mix of brush oaks, and the grasses for hundreds of acres on the unit property. The chilled air made the morning even more pleasant and while I waited for the gate to open, I thought about camping down here. Ultimately, the gate guards permitted visitors to approach the gate, the first of the all-grey officers: turn off the engine, open the trunk and ho
Read more

Cosmos Day 2014

-
Image
Cosmos Day -- A Day of Exploration In celebration of Cosmos Day, I decided to slow down and explore some near-wilderness area near me, starting from Pundt Park and hiking along the Spring Creek Greenway . I usually bike this route for a round trip of about 20 miles and try to keep my speed up, so I don't stop to look at the flora or take the horse trails or the hiking trails. Today, though, I decided to take it slow. The temperature was about 90 ° , about 70% humidity, and sunny. It should be noted that the Spring Creek eventually meets Cypress Creek and then flows into the San Jacinto River. Cypress Creek was once known as Cypress Bayou, but the good people of Spring and Klein and Champions didn't want to be known as living along a bayou, so they had the name officially change to a creek, which is less cajun or Louisianan or something. Some of the older towns and railway stops still refer to Cypress Bayou, but the creek name is stuck now and FM Road (Farm to Market
Read more